Wednesday, August 28, 2013

Berry Dissatisfied

I have been very busy lately. One of my colleague in the International Department decided to take some days off work. So, as a consequence, the remaining doctors need to cover for her shifts. That means.... Additional hours into my (already) 50 hours-a week of work. Not that I complained.

What really made me dissatisfied was an Online Store. Not the home-business type. But we are talking about a moderate-professional looking-famous-website. Very similar to Zalora and Etsy.
I think it was normal of me to expect some professionalism from that kind of Online Stores. But what happened was completely the opposite.

So I ordered a bag for my Mom's birthday present on 16th August 2013. I paid it the day after, and directly confirmed my payment. Thing was, I did not remember how much the exact bill. I only remembered that it was a little bit more than IDR 166,000. So, I added another IDR 2000 just incase. It is better to pay more than less, so I thought.

Then, 5 days after, my Mom had not get her bag yet. So I decided to contact their Customer Service. They said that my Order was delayed because I did not paid the exact amount as what they asked me. Which I thought was non-sense. Why would someone delayed an order that was paid MORE than what should be?
The next day, when I asked for a follow up, They said that my order was delayed because It was hard to track my payment. So, just to get things over with, I sent them my payment receipt to help them tracked my payment with the assumption that there would not be any further delay.
I did another follow up two days later. And...... Tadaaaaa!!! They said that my order was not valid because the bag I ordered did not pass Quality Control. (WTF?!!) Isn't Quality Control should be done BEFORE you sell your things in the web, and not AFTER?

They asked me to change my order. So, because I just wanted to get it done and gave my Mom her long-awaited birthday gift, I changed my order (into something even cheaper than what I paid for).

The silver lining is... The bag made its way ON TIME for my mom's birthday. Despite the 11 days delay.

So yeah. I am Berry dissatisfied by their unproffesionalism and offense

Imagine this... If I did not ask, then I would never know that my excess payment caused delay.
Then again, If I did not ask for follow up, then I would never know that my order was flawed and caused me another delay.

They had my contact information. And as a customer, I think it is normal of me to assume that if there is something wrong, then it would be their end that contacted me first. 

If only I was more passive, then perhaps that gift would never arrive.

Their online store is Berry unreccomended.



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